IMPORTANT: By using your product, you are agreeing to be bound by the terms of the Parts Zone Canada Warranty as set out below. Do not use your product until you have read the terms of the warranty agreement. If you do not agree to the terms of the warranty agreement, do not use the product and return it within the return period stated in Parts Zone Canada return policy (subject to restocking & shipping fees).
Parts Zone Canada hereby warrants, to the original purchaser, that all auto parts & accessories contained in the original packaging against any defects in material and workmanship. All parts sold by Parts Zone Canada are brand new, serviceable, and functional. If an auto part is found to be defective within six months* from the original date of purchase Parts Zone Canada shall, at its discretion, provide either a one-time replacement part or a one-time refund. Auto parts which are returned for a reason other than warranty are subject to a 15% restocking charge. We are not responsible for, and warranty does not cover, any damages arising from a failure to operate the product within its intended uses. This warranty does not cover products purchased from sources other than Parts Zone Canada. No reimbursements will be given for delay, labor, mileage, or any other costs involved in installation or re-installation of the auto parts in question. Warranty does not cover parts installed for an incorrect application. Warranty and shipping damage-related claims may require authentication including, but not limited to Mechanic Diagnosis, Pictures or Video of damaged goods – do not dispose of parts until instructed. Failure to provide authenticating documentation could result in denial of current warranty claim and forfeit of future warranty. Please note that Struts and Complete Struts must be purchased in pairs (front or rear) or warranty is NULL & VOID.
All warranty claims require a copy of your original purchase receipt, an image of the warrantied part not attached to the vehicle, and an image showing the part stamp, if visible, on the warrantied part. You may be required to return the part for inspection and you may be required to purchase a new replacement part while the warranty claim is being processed. Once the warranty claim has been reviewed and approved we will, at our discretion, provide you with a one-time replacement or one-time refund of the original purchase price.
*Tonneau Covers, Fender Flares, Fuel Pumps, Wheel Spacers and Wheel Lugs are covered by a 90-day warranty. Wiper Blades, Gaskets, Filters, Work Gloves, Utility Knives and Multi-use Rescue Knives do not come with any Warranty.
It is our intent that the customer be completely satisfied with the products on this website. Please contact our customer service department with any questions or concerns you may have regarding the products on this website. All liability is excluded in the event that applicable product warnings and instructions are not observed.
LIMITED LIFETIME WARRANTY
The Limited Lifetime Warranty can be purchased during the checkout process and is not available for all products.
Parts Zone Canada obligation under the Limited Lifetime Warranty is limited to a one-time replacement or one time refund equal to the original purchase price of the defective or worn-out product.
Warranties are non-transferable, contain no cash value, and are only extended to the owner of the vehicle provided that the ownership has not changed since the installation of the unit. This warranty does not apply to units which have been altered, modified, lowered, damaged from neglect, abuse or an accident, misused, improperly installed, contaminated with dirt or other contaminants, installed on vehicles used for commercial or racing purposes, or used in applications other than recommended in our catalog. Parts Zone Canada does not provide reimbursements for delay, labor, mileage, or any other costs involved in installation or re-installation of the auto parts in question. Warranty does not cover parts installed for an incorrect application.
To file a warranty claim Log-in to your account. Once logged into your account you will see a "CASES" drop down at the bottom left of the page. From the Cases drop down select "Submit New Case", select the appropriate "Type of Inquiry", enter your order number from your original receipt and your name also enter details about your warranty claim. Click "Submit" once you are completed. All warranty claims require a copy of your original purchase receipt, an image of the warrantied part not attached to the vehicle, and an image showing the part stamp, if visible, on the warrantied part. You may be required to return the part for inspection and you may be required to purchase a new replacement part while the warranty claim is being processed. Once the warranty claim has been reviewed and approved, Parts Zone Canada will, at their discretion, provide you with a one-time replacement or one-time refund of the original purchase price.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Contact us to verify the status of any warranty on your auto parts. Please allow 5-7 business days for the processing of your warranty claim.